Refund policy

Refund & Return Policy


Last updated: [02/09/26]


At ZUPER MARKETE, we want you to be happy with your purchase. If you are not completely satisfied with your order, we’re here to help.

1. Returns

We accept returns on eligible products within 7 days of receiving your order.

To be eligible for a return, the product must:

  • Be unused and unworn.
  • Be in its original condition.
  • Have all original tags and labels attached.
  • Be returned in the original packaging, where applicable.
  • Not be damaged, washed, altered, or stained.

Products that do not meet these conditions may not be accepted for return.

2. Non-Returnable Products

Certain products may not be eligible for return due to hygiene or other restrictions.

These may include:

  • Innerwear and undergarments.
  • Products marked as Final Sale / Non-Returnable.
  • Personalized or customized products.
  • Products that have been used, washed, damaged, or altered.

Please check the product description before placing your order.

3. How to Request a Return

To request a return, contact us at sales@zupermarkete.com within 7 of receiving your order.

Please provide:

  • Order number.
  • Customer name.
  • Product(s) you want to return.
  • Reason for the return.
  • Photos of the product if it is damaged or defective.

Our team will review your request and provide return instructions if the product is eligible.

Please do not send products back without contacting us first.

4. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible at sales@zupermarkete.com.

Please include clear photographs of the product and packaging along with your order number.

After verification, we may offer a replacement, exchange, or refund, depending on the situation and product availability.

5. Exchanges

If you would like to exchange a product for another size or variant, please contact us at sales@zupermarkete.com.

Exchanges are subject to product availability and the product meeting our return conditions.

If the requested replacement is unavailable, we may offer another suitable resolution.

6. Refunds

Once your returned product is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed through the original payment method, where applicable.

Please allow [5–10 business days] for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank or payment provider.

7. Shipping Charges

Original shipping charges are [non-refundable / refundable in eligible cases].

Return shipping costs are [paid by the customer / covered by ZUPER MARKETE], except where the product received is defective, damaged, or incorrect.

8. Cancellation

If you need to cancel your order, please contact us as soon as possible at [EMAIL ADDRESS].

Orders that have already been processed or shipped may not be eligible for cancellation and may need to follow our return procedure.

9. Contact Us

If you have any questions regarding returns or refunds, please contact us:

ZUPER MARKETE
Email: sales@zupermarkete.com
Phone: +91 81398 08055
Address: Zupermarkete Sabr Retail PVT LTD,
MO Road Thrissur (Street Fashion)
680001, Kerala, India

We’re happy to help.